Robot Depot Repair for OEMs and Fleets

Robo Reliance provides depot repair for robot makers, integrators, dealers, and fleet operators. You or your customers ship units to our U.S. repair facility. We diagnose, repair, test, and return them, so you do not have to staff a repair bench. We handle any robot that ships and weighs 150 pounds or less, across commercial, industrial, and home robots of all kinds.

Who it is for

• Robot makers (OEMs) that need a U.S. repair bench for returned or failed units.
• Integrators, dealers, and distributors that sell robots and need somewhere to send repairs.
• Fleet operators with units that are cheaper to ship than to service on site.

How it works

1. Contact us to set up depot repair for your robots. We agree on the models, the process, and the rates.
2. You or your customer requests a repair authorization for each unit, then ships it.
3. We diagnose the unit and send a quote. No repair work starts without approval.
4. We repair it, test it, and ship it back to you or straight to your customer.

Pricing

Our standard mail-in terms apply unless we agree otherwise: a $99 diagnostic fee per unit, repair labor billed hourly at our Tier 1, Tier 2, or Tier 3 rate depending on the work and quoted after diagnosis, and parts and shipping paid by the customer. Contact us for our rate card.

On-site service too

For robots that cannot ship, our nationwide technician network handles installation, preventive maintenance, and break-fix repair on site. Technicians are trained and certified on each client's platform before dispatch. See our services. Individual robot owners: see mail-in robot repair.