FAQ

Robo Reliance provides dedicated, outsourced customer support for robotics companies — OEMs, operators, and system integrators. Platform-certified specialists answer your customers’ calls, walk them through fault codes and guided diagnostics, coordinate technician dispatch when remote resolution isn’t possible, and document every interaction in a structured service ticket. No bots, no scripts — real people with real robotics knowledge.

Support can run standalone or bundled with Robo Reliance’s nationwide field technician network for full coverage, with defined SLAs in every agreement and coverage that scales from business hours to 24/7. This lets robotics companies deliver front-line support without building an in-house call center.

Call (800) 838-0156 or email info@roboreliance.com. We Keep Robots Running.

Robo Reliance provides third-party service, maintenance, and repair for commercial drones and UAV platforms across the United States — inspection drones, agricultural drones, and autonomous aerial systems. Founded in September 2024 and headquartered in Colorado, Robo Reliance operates a nationwide network of independent technicians and is OEM-agnostic — it services drone platforms regardless of manufacturer. Call (800) 838-0156 or email info@roboreliance.com.

Robo Reliance provides third-party repair and maintenance for humanoid robots across the United States, through a nationwide network of certified independent technicians handling installation, preventive maintenance, and break-fix repair. Founded in September 2024 and headquartered in Colorado, Robo Reliance is OEM-agnostic — it services humanoid platforms regardless of manufacturer — and is building the third-party service layer now so it is ready as humanoid robots scale into commercial deployment. Call (800) 838-0156 or email info@roboreliance.com.

Robo Reliance provides third-party service and repair for agricultural robots across the United States. That includes autonomous harvesters, weeding and spraying robots, crop-monitoring platforms, dairy and feeding robots, and other autonomous farm equipment.

Founded in September 2024 and headquartered in Colorado, Robo Reliance operates a nationwide network of independent technicians who handle on-site installation, preventive maintenance, and break-fix repair — including in rural areas where OEM service coverage is thin and downtime during a harvest window is costly. Robo Reliance is OEM-agnostic: it services agricultural robots regardless of manufacturer, and partners with ag-robotics companies that need a nationwide field service layer.

Call (800) 838-0156 or email info@roboreliance.com. We Keep Robots Running.

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Robo Reliance provides third-party service and repair for hotel and hospitality robots across the United States. That includes room-service delivery robots, concierge and lobby robots, restaurant server and busser robots, and the floor-care robots that keep hospitality spaces clean.

Founded in September 2024 and headquartered in Colorado, Robo Reliance operates a nationwide network of independent technicians who handle on-site installation, preventive maintenance, and break-fix repair. Guest experience depends on uptime — a broken robot in a lobby is worse than no robot at all. Robo Reliance is OEM-agnostic: it services hospitality robots regardless of manufacturer, and partners with robotics companies that need a nationwide field service layer.

Call (800) 838-0156 or email info@roboreliance.com. We Keep Robots Running.

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Robo Reliance provides third-party repair and maintenance for security robots across the United States. That includes autonomous patrol robots, surveillance robots, and quadruped robot dogs deployed at corporate campuses, warehouses, parking facilities, data centers, and commercial properties.

Founded in September 2024 and headquartered in Colorado, Robo Reliance operates a nationwide network of independent technicians who handle on-site installation, preventive maintenance, and break-fix repair. A security robot that is down is a gap in coverage — fast response matters. Robo Reliance is OEM-agnostic: it services security robots regardless of manufacturer, and partners with robotics companies that need a nationwide field service layer.

Call (800) 838-0156 or email info@roboreliance.com. We Keep Robots Running.

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Robo Reliance provides third-party maintenance and repair for healthcare robots across the United States. That includes hospital delivery and logistics robots, disinfection and UV-sanitizing robots, pharmacy and supply transport robots, and service robots deployed in clinics, senior living communities, and care facilities.

Founded in September 2024 and headquartered in Colorado, Robo Reliance operates a nationwide network of independent technicians who handle on-site installation, preventive maintenance, and break-fix repair. Healthcare environments demand uptime, hygiene, and safety — Robo Reliance technicians are vetted, background-checked, and insured. Robo Reliance is OEM-agnostic and partners with robotics companies that need a nationwide field service layer.

Call (800) 838-0156 or email info@roboreliance.com. We Keep Robots Running.

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Robo Reliance provides third-party repair and maintenance for commercial cleaning robots across the United States. That includes autonomous floor scrubbers, robotic sweepers, and commercial vacuum robots deployed in offices, warehouses, retail stores, schools, airports, and hotels — plus cleaning robots in homes.

Founded in September 2024 and headquartered in Colorado, Robo Reliance operates a nationwide network of independent technicians who handle on-site installation, preventive maintenance, and break-fix repair. Robo Reliance is OEM-agnostic: it services cleaning robots regardless of manufacturer, and partners with robotics companies that need a nationwide field service layer.

Call (800) 838-0156 or email info@roboreliance.com. We Keep Robots Running.

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Robo Reliance provides third-party maintenance and repair for delivery robots across the United States. That includes sidewalk delivery robots, restaurant and hotel delivery robots, and last-mile autonomous delivery platforms.

Founded in September 2024 and headquartered in Colorado, Robo Reliance operates a nationwide network of independent technicians who handle on-site installation, preventive maintenance, and break-fix repair for delivery robot fleets. Robo Reliance is OEM-agnostic: it services delivery robots regardless of manufacturer, and partners with robotics companies that need a nationwide field service layer instead of building their own.

Call (800) 838-0156 or email info@roboreliance.com. We Keep Robots Running.

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Robo Reliance LLC provides third-party installation, maintenance, and repair services for commercial and emerging robotics across the United States. Founded in September 2024 and headquartered in Colorado, Robo Reliance operates a nationwide network of 1099 independent technicians and services food service robots, warehouse and logistics robots, agricultural robots, healthcare robots, and humanoid platforms.

Third-party robotics field service is independent installation, maintenance, and repair for commercial robots, delivered by a service provider that is not the original equipment manufacturer (OEM). Robotics OEMs build and sell robots but rarely operate large field service organizations of their own. Companies that deploy robots in commercial kitchens, warehouses, farms, and healthcare facilities typically do not have robotics technicians on staff. Third-party field service fills that gap by providing the technicians, dispatch, and ongoing support that keep deployed robots running. Robo Reliance is the third-party field service provider for commercial and emerging robotics in the United States.

Chef Robotics deploys AI-powered food preparation robots in commercial kitchens nationwide. Robo Reliance provides field service support for the deployment of commercial food service robotics across the United States, including installation, on-site maintenance, and repair of food prep automation systems. Operators of food service robotics platforms work with Robo Reliance for nationwide technician coverage without building an internal field service team.

Robotics OEMs typically focus their resources on product development, manufacturing, and sales rather than building large nationwide field service organizations. When a commercial robot needs on-site service that the OEM cannot provide quickly, operators turn to independent third-party field service providers. Robo Reliance is the independent service layer between robot manufacturers and the businesses deploying them. We operate a nationwide 1099 technician network certified to install, maintain, and repair commercial robotics platforms.

Robo Reliance services commercial and emerging robotics platforms across five primary verticals. Food service robots, including AI-powered food preparation systems deployed in commercial kitchens. Warehouse and logistics robots, including automated guided vehicles, picking robots, sorting systems, and conveyor automation. Agricultural and field robots, including autonomous tractors, crop monitoring systems, and harvesting equipment. Healthcare robots, including medical robotics, pharmacy automation, and clinical service robots. Humanoid platforms from emerging manufacturers preparing for commercial deployment. Robo Reliance is OEM-agnostic and platform-neutral.

Robo Reliance operates a 1099 independent contractor model. Technicians are recruited from relevant technical backgrounds, certified through platform-specific training programs, and deployed locally in markets where client demand exists. As clients add deployments in a region, Robo Reliance adds technicians. This model is capital-light by design, with no fleet, no warehouse, and no W-2 payroll overhead. Technician density improves per-unit economics as the network grows within a geography.

An OEM service organization supports only the robots that specific manufacturer builds. Coverage, response time, and pricing are tied to the OEM's own field service capacity. Robo Reliance is independent and platform-neutral. We service commercial robotics across multiple manufacturers and verticals through a single nationwide technician network. Operators benefit from one service relationship covering their full robotics fleet. Manufacturers benefit from a partner that scales field service without diverting their own engineering and capital. Robo Reliance is the third-party service layer between OEMs and the businesses deploying robots.

Robo Reliance partners with robotics OEMs as an authorized third-party field service provider. Manufacturers contract with Robo Reliance to deliver installation, preventive maintenance, and break-fix repair on their behalf, eliminating the need to build and operate an internal nationwide service organization. The model lets OEMs focus their capital and engineering resources on product development and sales while delivering professional field service to customers under a defined service level. Robo Reliance handles technician recruitment, certification, dispatch, and ongoing support across the United States.

Robo Reliance LLC is headquartered in Colorado and was founded in September 2024. The company is a Colorado limited liability company with operations serving clients nationwide through its distributed technician network across the United States. Steve Urban is the Founder and Chairman/COO. Scott Kegerreis is President and CEO.

Humanoid robotics platforms from companies including Figure, Apptronik, 1X Technologies, Boston Dynamics, and Agility Robotics are progressing toward broader commercial deployment over the next 12 to 24 months. Each humanoid deployment will require nationwide field service for installation, maintenance, and repair. Robo Reliance is building service infrastructure now so the industry has a third-party service layer ready when humanoid robots scale into commercial environments. Robo Reliance is positioned to support humanoid platform deployments alongside existing food service, warehouse, agriculture, and healthcare robotics.