Mail-In Robot Repair

Robo Reliance repairs robots by mail. If your robot can be shipped and weighs 150 pounds or less, you can send it to our U.S. repair facility. We diagnose it, quote the repair, fix it, test it, and ship it back. We work on commercial, industrial, and home robots of all kinds.

Robots we repair by mail

• Robotic lawn mowers
• Pool cleaning robots
• Robot vacuums, mops, and window robots
• Home humanoids and other humanoid robots
• Companion, educational, and assistive robots
• Delivery, cleaning, security, and service robots
• Small autonomous mobile robots and drones
• Any other robot that ships and weighs 150 lbs or less

How it works

1. Request a repair authorization. Call (800) 838-0156, email info@roboreliance.com, or use the form below. Tell us the make, model, and what is wrong.
2. Pay the $99 diagnostic fee and ship your robot. We send shipping instructions with your repair authorization. Please do not ship a robot before you have one.
3. We diagnose it and send you a quote. The quote lists the labor and the parts. No repair work starts without your approval.
4. We repair it, test it, and ship it back.

What it costs

• $99 diagnostic fee for any robot up to 150 lbs. It covers the evaluation and your repair quote.
• Labor is billed hourly, on top of the diagnostic fee. The rate depends on how complex the repair is, and it is in your quote.
• Parts are quoted before any work begins.
• Shipping both ways is paid by the customer.

Too big to ship?

Our nationwide technician network comes to you. See our services or request on-site service.

Robot makers, dealers, and fleet operators: see depot repair for OEMs and fleets. More on home robots: home robot repair and service.