Robot Field Services

Robo Reliance provides live remote diagnostics and support for robotics companies, operators, and their customers. Specialists trained on your platform answer calls, walk operators through fault codes and guided diagnostics, and coordinate technician dispatch when a problem cannot be fixed remotely.

Support can run on its own or bundled with on-site field service. Coverage runs during business hours, with after-hours and weekend coverage available. Every interaction is documented in a service ticket.

Learn more about robot customer support

When a robot goes down, Robo Reliance sends a local technician to diagnose and repair it on site. Break-fix service covers commercial and emerging robots across the United States, independent of any one OEM.

After-hours and weekend coverage is available. Technicians are trained and certified on your platform before dispatch, and every repair is documented in a service ticket so you can see what failed and what was done.

Robo Reliance provides scheduled preventive maintenance for commercial robots across the United States. Technicians inspect, clean, calibrate, and replace wear parts on a set cadence so problems are caught before they cause downtime.

Maintenance runs on a subscription, with visit frequency set around your platform and how hard your robots work. Every visit is logged as a service ticket, so you have a record of what was checked and replaced.

Technicians are recruited locally, vetted by our CTO, and trained and certified on each client’s platform before dispatch.

Robo Reliance installs and commissions commercial robots at customer sites across the United States. Our technicians set up and commission new units so they are ready for production, from a single pilot to a multi-site rollout.

Every technician is recruited in the market where your robots are deployed, vetted by our CTO, and trained and certified on your platform before dispatch. We are independent of any one OEM, so one partner can handle installs across your whole fleet.

We install warehouse and logistics robots, cleaning robots, welding and industrial automation, construction robots, agricultural robots, food service robots, and emerging platforms including humanoids and drones.