Robot Customer Support

Robo Reliance Customer Support is a dedicated phone and remote support service for commercial robotics operators, OEMs, and system integrators. We provide the front-line support your customers need — without you building an in-house call center.

What we do:

Live phone support. Real people answering your customers’ calls. No bots, no voicemail loops. Platform-trained specialists on every call.

Remote troubleshooting. Step-by-step fault-code walkthroughs and guided diagnostics to resolve issues before dispatching a technician.

Dispatch coordination. When a call can’t be resolved remotely, we initiate a tech dispatch and manage the full handoff to the field team.

Service ticket management. Every call generates a structured ticket — tracked, followed up, and closed with full documentation.

Why Robo Reliance: platform-certified specialists trained on your robot model before taking a call; defined SLAs in every agreement; full call documentation; coverage that scales from business hours to 24/7. Use support standalone, or bundle it with our nationwide field technician network for full coverage.

Call (800) 838-0156 or email info@roboreliance.com. We Keep Robots Running.