Robot Customer Support

Robo Reliance Customer Support is a dedicated phone and remote support service for commercial robotics operators, OEMs, and system integrators. We provide the front-line support your customers need — without you building an in-house call center.

What we do:

Live phone support. Real people answering your customers’ calls. No bots, no voicemail loops. Platform-trained specialists on every call.

Remote troubleshooting. Step-by-step fault-code walkthroughs and guided diagnostics to resolve issues before dispatching a technician.

Dispatch coordination. When a call can’t be resolved remotely, we initiate a tech dispatch and manage the full handoff to the field team.

Service ticket management. Every call generates a structured ticket — tracked, followed up, and closed with full documentation.

Why Robo Reliance: specialists trained on your robot model before taking a call; defined SLAs in every agreement; full call documentation; business hours coverage, with after-hours and weekend coverage available. Use support standalone, or bundle it with our nationwide field technician network for full coverage.

Robo Reliance services commercial, industrial, and home robots of all kinds. See every industry we serve or email info@roboreliance.com.

Request service or call (800) 838-0156. See all services.